PIXMA TS9520 & TS8320 will not connect to new routers

[Jnik87]

I have two printers- TS9520 and TS8320. Both need to be hooked up to 2 new routers. I am having the exact same issue with both- they will find the new network, but it won't allow me to put in the password for the WiFi. If I click on another network that pops up, it will prompt me for a password. I have tried every thing under the sun and am at a total loss with this 

[Patrick · Accepted solution]

Hi Jnik87,

The PIXMA TS9520 and PIXMA TS8320 are not compatible with WPA3.  It would appear that the Wi-Fi that you are attempting to connect to is using WPA3.  Please change the security of that Wi-Fi network to WPA2 to be able to connect your printers.

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[Jnik87]

LIFESAVER!!!! thank you!!!!!