Hi, Newett!
So that the Community can help you better, we need to know exactly which Canon printer model you're using. To date, we haven't released a printer with the model number "TS9251C" but we have released a similarly-named printer called the PIXMA TS9521C (notice the numbers are in a different order). Please verify your Canon model number along with any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
