PIXMA TS6420a drivers fail to install

[normaschthewand]

Greetings Canon Forums. I am having some issues with my Canon Pixma TS6420A Inkjet Printer. I tried to print something with it and it stayed idle failing to connect. Looking at the forums I found that I am supposed to uninstall the drivers for it and reinstall them. When I tried to do that however, the installation fails. I have tried uninstalling all the software completely to no avail.

I am wondering if there is anyone who has had this issue that was able to fix it and could help me do the same. 

[Patrick]

Hi normaschthewand,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS6420a and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and will install the drivers for your PIXMA TS6420a for you on  your computer.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.