PIXMA TS6420a connected to Wi-Fi, won't connect to any devices

[Mllenichole]

Hello, I purchased this printer a week ago and cannot get it to connect. This is my last try before either returning it or Office Space baseball bat-ing it. 
The printer itself is all set up. It is connected to the WiFi, registered through the Canon Print App etc, but will not connect to any devices- iPhone, MacBook etc. I’ve tried to reach customer support several time but they seem to always be closed. Has anyone had the same issue? 

[Danny]

Thanks for joining the conversation, Mllenichole!

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