07-14-2025
05:21 PM
- last edited on
07-14-2025
05:27 PM
by
StevenMOD
Hello;
TS5300 is printer with scanner.
Scanner works with no problem by wifi - there is wireless connection.
Printer - always problem, printer offline.... after driver reinstallation printer works for couple of days and again the same.
How to fix it?
I use windows 11.
07-15-2025 05:50 AM
07-15-2025 06:23 AM
Greetings,
Welcome to the community. I suggest you assign a static IP address for the printer on your router. Then uninstall the printer from your system, restart and re-add the printer as an IP printer. Assigning a static address will ensure persistency. This only has to be done once and is used to ensure devices that do not come and go from the network always receive the same IP address. This will keep you from constantly having to reinstall the device for consistent communication.
~Rick
Bay Area - CA
~R5 C (1.1.2.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
07-22-2025 03:44 PM
I cannot find such an option on the router - router has been configured by internet providor.
And I did not find this requirement while I bought the printer.
Just to clarify: scanner and printer is one device. Scanner works properly - connects with no problem. So it is possible. Device is in network.
07-22-2025 04:16 PM
and unfortunately. static IP address added on router. The same IP address assigned on printer.
Windows added toe printer properly.... and cannot print anything.
What can I do to use this printer as normal user?
07-22-2025 04:24 PM
07-22-2025 04:36 PM - edited 07-22-2025 04:43 PM
Greetings,
Assigning a static IP to a persistent device like a printer, web server, NAS, etc is not mandatory. It's considered best practice.
Your router uses DHCP and manages a pool of IP addresses it hands out to devices when they make a connection request. IP's are generally leased to a device for a specified period of time. Another function of this protocol is monitoring the network for devices which have left the network. The router will then reclaim the issued address and put it back into its pool of available addresses making it available to new connection requests.
So you connect your printer. You install it on your computer. You can print. Now you turn the printer off, or it goes to sleep or you go on vacation and don't use it for a period of time. The router tries to check in with it. It doesn't reply back. Router says ok, its no longer present and reclaims the IP. Now a family member, neighbor whomever comes to visit. They connect to your Wi-Fi. The router gives their device the IP that it had given to the printer. Remember it now thinks it's gone.
Now you try to print. The computer tries to use the connection that worked previously. Well, the IP has changed. Now the printer shows offline.
Still networks are resilient and now the router tries to use its ARP table to identify the MAC address associated with the IP the printer had last (when it worked) but, consumer grade products like the one issued by your ISP probably don't maintain and ARP table for more than 24-48 hrs. Why because this requires resources, like memory and as I mentioned ISP issued hardware isn't the most robust.
Probably way more information than you wanted to hear. 😂
If you provide me with the brand and model of your router, I'll try to find the documentation. If it's starlink you're out of luck. If it's a relatively new manufacture, I'm sure it will support address reservation. I can walk you through it. It only has to be done once. Now the IP of your printer will be static. It will never change, never get assigned to another device and any device connecting to your network will always be able to find it at its static address. The only time it will ever be offline is if you turn it off and as soon as you turn it back on the router will see it, (recognize it) and immediately give it the IP that you have reserved. This is the way to ensure consistent, reliable connectivity with any device on your network.
After the IP is assigned on the router, we will uninstall it from your system, restart it and install it as an IP printer.
~Rick
Bay Area - CA
~R5 C (1.1.2.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
07-22-2025 04:45 PM - edited 07-22-2025 04:48 PM
Open a command prompt and ping the IP address you believe is assigned to the printer. Does it reply?
If you enter the IP address into the address bar of a web browser, does the printer's web server display?
I'm also going to need the exact model of your printer. TS5300 is a series not a model
What build Windows 11 are you using? 24H2?
~Rick
Bay Area - CA
~R5 C (1.1.2.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
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