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PIXMA TS3722 Network connection issues

Rmldtl1107
Contributor

So I got this today and had a heck of a time getting it set up using my Android phone(had to switch my wifi network to 2.4GHz for it to work) but now the temporary network that the printer used to connect with my phone is no longer showing up and it says my printer is offline. I figured once I actually got it to connect the first time then it would beable to connect without the hassle going forward. My question is, do I have to go thro the set up process everytime I want to print or did I miss a step somewhere? And I have gone over the online manual and I've googled the problem and thats how I ended up on this community. The printer is a PIXMA TS3722 and my phone is a moto g stylus running Android 12. 

1 ACCEPTED SOLUTION

shadowsports
Legend
Legend

Greetings,

The printer requires a 2.4Ghz broadcast that supports WPA2 / AES encryption.  Maybe these options will help.  You can temporarily disable the other bands while you're making a connection to the 2.4 GHz network. Then re-enable.  You can also give each broadcast a unique name.  My2.4, My 6G.. etc.

I'd also suggest you assign a static IP to your printer.  This gives it a persistent identity (destination) on your network.  

~Rick
Bay Area - CA


~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

View solution in original post

6 REPLIES 6

shadowsports
Legend
Legend

Greetings,

The printer requires a 2.4Ghz broadcast that supports WPA2 / AES encryption.  Maybe these options will help.  You can temporarily disable the other bands while you're making a connection to the 2.4 GHz network. Then re-enable.  You can also give each broadcast a unique name.  My2.4, My 6G.. etc.

I'd also suggest you assign a static IP to your printer.  This gives it a persistent identity (destination) on your network.  

~Rick
Bay Area - CA


~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

Yes to all of that but the problem I'm having is after I connected the first time I am unable to connect again, or even find the printer. I've tried using the app as well as going directly to my phones wifi settings but I'm not finding the printer again. I've downloaded the 400+ page manual for the TS3700 series and I'm currently going thro it. So far I havnt found my issue in the troubleshooting part so I think I'm going to reset the printer(again) and try the whole setup again. It it still doesn't work then I'm at a loss here. 

wanaraz
Apprentice

Where is static IP? 

Rmldtl1107
Contributor

Had forgotten about this post. So I ended up waitting a few days and tryed again, did a reset of the printer and did each step exactly how I did it before only this time it worked just fine.  I honestly have no idea why my phone couldn't find the printer after the first setup or what it was that fixed the issue. As for setting a static ip, I ended up going and doing that just now as a back up measure but I havnt had any problems with it yet. 

Again what is static IP and how do I get to it?

You'll find static ip settings in your network settings.

https://www.howtogeek.com/19249/how-to-assign-a-static-ip-address-in-windows/#how-to-set-a-static-ip...

That article will walk you thro the steps to do it on any windows OS you have. If your using something else you can always Google 'how do I set a static ip on _______' fill the blank in with whatever device or OS your useing. 

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