PIXMA TS3722 Disconnects from StarLink

[Micheala]

I have the Canon TS3722 printer and it connected fine to the old internet we had through Brightspeed. We now have StarLink and I cannot get it to connect to my computer. It’ll connect to the computer but say connected but no internet. When it says that it disconnects with my Starlink. I have been trying to get it connected for the last two hours. Which is how I ended up here. If someone could tell me what I’m doing wrong I would much appreciate it because I’m about to the point of just chunking the whole printer🤦🏼‍♀️. 

[Tiffany]

Welcome to the forum!

So that the Community can help you better, let us know how are you connecting? Which version of Windows or macOS you are using?  What is the exact error message? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

[SignifDigits]

Yes, please explain what you mean by "...I cannot get it to connect to my computer. It’ll connect to the computer but say connected but no internet. When it says that it disconnects with my Starlink."   a bit more specifically.

Also, "Starlink" is pretty generic. There could mean the Mini - all-in-one, or just Starlink service that you connect to your own wifi router or routers and/or mesh network.  We may need a few more specifics on your network devices as well as your computer.

And, just to be sure, I think you're talking about wifi connectivity and not USB, but when you say "connect to the computer" I'm just wanting to be sure we fully understand what's going on.

Have you registered your product?  There is a wifi help searchable knowlege base at https://www.usa.canon.com/support/p/pixma-ts3722-wireless-home-all-in-one-printer  as well.

Sorry to hear about your frustrating situation.  Hopefully we can offer some ideas.