PIXMA TS3720 - Can’t register a new printer on App

[jojomac]

Hi!  Print App will not register the product.  It finds the printer and then gets stuck on the next step. I am using IOS 18 

[Tiffany]

Welcome to the forum!

So that the Community can help you better, let us know what model printer. How are you connecting? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

[jojomac]

PIXMA TS3720. I am trying to register the new printer wirelessly on the App for iPhone running IOS 18.  It gets stuck on the “acquiring  printer information” and will not advance from there.  

[Patrick · Accepted solution]

Hi jojomac,

There is a video available from Canon on YouTube that shows the setup process to connect your PIXMA TS3720 to your Wi-Fi using the app on your iPhone.  Please use this link:

https://www.youtube.com/watch?v=c3eG1ck6V80

If you continue to have difficulties, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS3720 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[jojomac]

Thank you for your reply.  I was able to connect the printer with a different iPhone so everything is fine now.