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PIXMA TR8620a won't stay on line

cmtench
Apprentice

I have removed the device and reinstalled driver, rebooted everything multiple times, but can't get it to come on line. Yesterday the status was showing Error, today printer status is showing Offline. 

I tried changing ports, settings on the printer and still nothing. Today I was able to catch it change to Online status and quickly printed one page. After that it returned to Offline status.

 

Any ideas?

1 REPLY 1

shadowsports
Legend
Legend

Greetings,

Ideas?  I have a few, but  we need some additional information please.

Version and build of the OS you are using the printer with?

How is the printer connected and to what?

If you are using a wireless connection, the brand and model of your router?

~Rick
Bay Area - CA


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