PIXMA TR8620a won't print (connection issues)

[StephG12]

Purchased a PIXMA TR8620A printer a couple of years ago and it worked fine.  We moved last summer and ever since then I have the hardest time trying to print.  I get the error of the laptop and printer aren't connected to the same server (but both are connected to the same wifi). I've done the configuration print and got code C-0 but that doesn't help me. I've made the sure the printer is up to date on whatever updates get pushed.  I tried looking at driver updates but that didn't seem to work either.  I can't find any kind of customer service phone # to call so right now I have a big black paper weight on my desk that serves zero purpose because it won't work anymore.  Would love some help, please!

[shadowsports]

Greetings,

I'm sure we can help you. 🙂

What is the version and build of the OS you are using the printer with?

Drivers for your product can be downloaded from its support portal: 

Canon Support for PIXMA TR8620a | Canon U.S.A., Inc. https://share.google/rhvVgjYatrEnR7zVS

Official support for Canon with contact info can be found on the same page, If you scroll down a little.

If you ever need official support from Canon, you should register your product in your MyCanon account, then call support. 

https://myprofile.americas.canon.com/us/signin

The telephone number for support is 1-800-652-2666.  They are open Monday through Friday from 9:00 to 6:00 Eastern Standard Time.

We will provide next steps once you answer the questions above.