PIXMA TR8620a software asking for admin login

[mmehlenbeck]

I cannot download the Canon software for my new printer. Keep getting message that says I must be logged in as Admin, and I am the Admin. This is very frustrating and I'm about ready to send back the printer. 

[Danny]

Thanks for joining the conversation, mmehlenbeck!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[mmehlenbeck]

Windows 11 Pro