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PIXMA TR8620a Remote UI Login Page Not Displaying

jsb024
Apprentice

Hello,

I just received a TR8620a and am having issues logging into the remote UI on my desktop computer (i am able to log in on my phone so i know it is working in some capacity). I have found my printers IPv4 address and placed the IP address into the browser. It takes me to a page with 3 options under the "Details" tab. When i click the "log in" button at the top of the page, it takes me to another page that says "This site can't be reached" and underneath it says the IPv4 address "unexpectedly closed the connection". 

Looking for any help on troubleshooting this issue. Thank you in advance. 

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi jsb024,

Please follow these steps:

1.  Please tap the Wi-Fi icon in the lower left corner of your PIXMA TR8620a's display.

2.  Next, select Wi-Fi.

3.  Select the Advanced button at the bottom.

4.  Select TCP/IP settings.

5.  Select IPv6 and then Yes.

6.  Select Enable/disable IPv6 and select Disable.

Once disabled, please turn your printer off.

When your printer is off, please unplug the power cord from your router.  Wait 15 seconds and then reconnect the power cord to your router.

After your router is back online, please turn your PIXMA TR8620a and attempt to access the Remote UI.

 

 

 

 

 

 

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