I have researched and done every solution recommended for our issue. The printer is on wifi. I always ping the printer to make sure it isn't the wifi connection. Windows will still say it is offline when I can ping the printer. The printer will work for a few days maybe a week or two then will just stop. It will say the printer is offline when it isn't. It will just say it is printing on windows when nothing is happening on the printer. I have uninstalled and reinstalled the drivers many times. When it stops recognizing the printer is online then I have cleared out any and all printer jobs, cleared out the printer spool, removed the printer then readded the printer, I have added it by the network name and the IP address. None of that solves the problem for more then a week. I need an actual solution to the problem not band aids that have to keep getting put back on. We don't print a lot at our workplace, but when we do need to print we need to print quickly. Please help
