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PIXMA TR4720 unable to connect to wifi

slimftita
Apprentice

Sir/Madam. Peace and greetings. I bought a canon TR4720 wireless printer on October 26th, 2023. I started working on the printer by installing the driver and setup to connect the printer to the WIFI network in our home. I followed the instructions carefully and making sure I do not miss a step or two as well as every details written to go about installing, setting up, and connecting the printer to network from my computer as well as my smartphone. It has been almost three days now since October 28th, 2023 I have been trying to find out what the problem is, I uninstalled the software or driver and re-installing back again by starting the process all over but I was unable to get results. Please I need help with this situation. I am not understanding why the printer is not connecting to the WIFI network after many attempts.

2 REPLIES 2

Danny
Moderator
Moderator

Thanks for joining the conversation, slimfitita!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Bmarne
Apprentice

I am having an issue with my wi-fi connection. Downloaded the latest driver and it did not fix the problem. The thing is that the printer worked fine connected to this router since it was installed but all of a sudden (within the last week), the printer is not connected and the setup says the printer does not support 5G. My router and service has not changed. Will Canon be providing a new driver to allow for 5G?

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