PIXMA TR4720 WIFI Issue

[dsmith43]

I just purchased the PIXMA TR4720 and cannot get it to connect to my WIFI router. I have downloaded the CANON Wi-Fi Connection Assistant. I tried calling CANON Tech Support and that sucked! It kept asking for my product info and when I would give it it would ask again. It was an endless loop!

Any help will be appreciated! Thanks

[ArthurJ]

Hi,

Please click HERE for the steps to connect your printer using the manual connect method.

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[dsmith43]

That didn't help. Neither laptop can the the printer on WiFI.

[ArthurJ]

Hi,

I recommend to have this issue looked at by our support team. Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat/ask a question box that appears, ask the chat bot to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you

[Jimeverett]

No, tried that the printer doesn't see the my router, just everyone else's around here! I have other things that run on this router with no problem!

[Jimeverett]

Found out that the router authentication type was set to wep-open, after changing it to wpa2-psk the printer found the router and connected. Hope this helps someone else!