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PIXMA MX922 Can not reset wifi password when moved to a new internet provider

98258906
Apprentice

I have a Canon MX922.  I recently changed homes and have a new internet provider.  My computer won't allow me to change my internet password even though I have restored it to factory settings (or atleast went through the process to).  I can select my new wifi network but it won't give me an option to input my password.  It says to press a button on my modem/router, but all I have is an on/off button on my TP-link BE6500 wifi 7 router.  I see, on this forum, that other people have had this problem but I see no solution.  Please help.

2 REPLIES 2

shadowsports
Legend
Legend

Greetings ,

Remove the printer from your system and run the installation utility again.   The installer will allow you to update your Wi-Fi networks SSID and password.  

Canon Support for PIXMA MX922 | Canon U.S.A., Inc. https://share.google/sm5DXeCQiVsrU5Btn

 

~Rick
Bay Area - CA


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98258906
Apprentice

Thank you for your quick reply, but I'm not super computer/wifi savy.  Can you please give me directions to "remove the printer from your systerm".  I deleted it from my computer and tried to follow the video on the link you sent to "set up my printer with a mac."  But I got the same result, I can select my network but it won't give me the screen to enter my password.  I have "reset all settings" on the printer.

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