PIXMA MX452 Cannot Connect Scanner to Mac

[katshe77]

I have a new mac laptop (first mac). My printer/scanner is a Canon MX452. The printer shows up in my list of printers in System Preferences "Printer & Scanners" and I can print from my Mac to the printer. I've got the printer set up and working. However, the same device is also a scanner, but it does not list itself as one there and gives no scan option. 

I downloaded the scan driver from the Canon website, and I have "Canon IJ Scan Utility" in my applications. I can open that, but when I try to scan it says Scanner is turned off or USB cable is disconnected. My scanner is on, but I don't have the computer attached to it with a cable. I want to wirelessly scan (just like I can print).

On my scanner when I try to go to settings to detect this Mac it does not see it and offer it as an option. 

Is there a way I can get the wireless scanning set up? Any ideas? Or must I hook up with a cable (which I would have to buy an adaptor for etc.)? 

(FYI the wireless scanning does work for my PC.)

[la_renaud]

I had the exact same problem as katshe77 but for a Pixma TS6320. Image Capture does not list the TS6300 series in the upper left corner and while navigating on the support page for a similar 'ICA Driver Ver. 4.0.0a (Mac)', I just discovered there is no driver (nothing... ) to download for this printer model. 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/ts-s...

I already tried to communicate by email and phone with the custumer service and this has been useless - I was able to figure out how to print wirelessly by myself, but scanner would still not communicate with my mac. I don't understand that in 2020, Canon is unable to provide good (and helpful) information for mac users and that we always encounter the same recurring problems when it comes to Canon printers/scanners. 

Do you have a solution for this model as well ? Thank you, it is just being a bit exhausting to spend so much time on support pages without any clear results. 

[Stephen]

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@la_renaud 

 
Welcome to the Canon Forums!

The Forums aren't intended for immediate assistance. If your question is of an urgent nature,click HERE to sign up or sign into your My Canon Account and discover your personalized support options.

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[bauzini]

Hi
I have a similar problem. I bought a new scanner last week (Pixma MG2550S) and connected to my Imac. It is working fine as a printer, so is obviously connected. It shows in my image capture window. I couldn't find Canon IJ Scan Utility, so was not able to go any further. I see I am not the only person having difficulties. What do I need to do next?

[dalymj]

My Pixma’s wireless scanning ability did not survive Apple’s Catalina upgrade. The work-around I use is Finder—>Applications—>Image Capture.app—> select scanner on left side

[bauzini]

I can get Image Capture which has my scanner under Devices, then I select 'Scan' and get the message "Warming Up" then "Scanning document "Scan1" but it still does not scan. The wheel next to the scanner MG2550S goes round (to tell you scanning is in progress) - not sure how long it would go on for, probably all day - I only let it run for 15 minutes then got bored.

[EDC2]

For me, the following worked:

I had the same issue with a Pixma TS8320.  I could print, and the scanner showed up in the list of devices, but my iMac running 10.15.7 couldn't "find" the scanner.  I went drivers/downloads page and clicked on "software."  https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/ts-s...

I downloaded "IJ Network Device Setup Utility Ver.1.5.0 (Mac)" then restarted my iMac.  It's working as it should.

FWIW, I'm using Wireless Direct, not going through my home wifi network.

Good luck!

[mathreya]

I have the same issue. Last week I purchased PIXMA TR4520 printer. I can print to it and see it as a printer on my mac (OS Mohave 10.14) but cannot scan.

I downloaded the scan utility  "Canon IJ Scan Utility".  I can open that, but when I try to scan it says Scanner is turned off or USB cable is disconnected. My scanner is on, but I don't have the computer attached to it with a cable. I want to wirelessly scan.

On my scanner when I try to go to settings to detect this Mac ,it does not show my mac as an option. 

Is there a way I can get the wireless scanning set up? Any ideas?

I tried the steps suggested here for the canon MX 452, but I do not find the new driver suggested on the drivers & downloads page (on canon support website)

can someone please let me know if there is a work around for the TR4520 printer. Thanks.

[Patrick]

Hi mathreya,

Please follow the steps provided in the link below:

https://support.usa.canon.com/kb/index?page=content&id=ART172414

Once disabled, please attempt to scan.

[krogers42]

The "click HERE" does not take me to a live agent, as noted below.   Nor do requesting Live Agent, Human Being, etc.   IS there another way to get to a live agent?

[Stephen]

Hello.

As stated above, you will find all of your available support options within your My Canon Account (including live phone support, if it is available for your product) at canon.us/account

If you're outside of the United States (this site is hosted and moderated by Canon USA, and all Canon employees are here in the United States, which means we do not support anyone outside of the United States), you will need to reach out to Canon in your country or region. You will find information to contact them at global.canon/en/support