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PIXMA MG3620 unable to connect

ema399
Apprentice

When trying to connect my printer to internet, I hold down the Wi-Fi button but the ON lamp never flashes as it says it's supposed to and i cannot find out how to connect another way. What do i do?

2 REPLIES 2

emique
Contributor

insert the cartridges first and then restart the printer.i just did the same

Patrick
Product Expert
Product Expert

Hi ema399,

 

Please make sure that the ink cartridges are installed and the front cover is closed.

 

Insert a few sheets of paper and perform a test page to make sure that the printer is working:

 

Please hold down the STOP button until the Error light blinks 1 time, then release it immediately

 

If the page prints, continue with wireless setup.

 

If you continue to have difficulties, please contact our support group using the following link:

https://mycanon.usa.canon.com

 

 

 

 

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