Canon Community

Flancridd16 · ‎04-13-2024

I'm at my Whits end with my new mg3620

I really need help. I have looked at so many videos and instruction manuals to connect my new mg3620 printer to my home wifi. I follow the canon installation guidelines. I first tried to connect it through the canon print app. It would search and search, many times making it to the place where I choose my wifi network name, I choose it then it DOESN'T ask me for my password. It just spins and spins and then it come up with a heading telling me to wait till my printer is pulled up and it never does. then I start over again/ I turn off the printer/I unplug it and I reboot my router. I then turn on the printer, I press the stop button, then hold the wifi button till the on lamp starts to flash. then I hit the color button once, then the wifi button. it is supposed to be in set up mode. I find the canon name on my wifi list I choose it, Then open the print app. it searches and never finds it I gone over and over this and nothing seems to work, even WPS, HELP ME PLEASE!

Roy8929 · ‎06-12-2024

Hello, I had the same problem, it drove me nuts, finally I found the solution for me at least. The Problem is that the printer only connect to 2.4Ghz and the password on your WIFI router has to be in WPA2 only, it doesn't accept WPA3. I have an Arris G34 Router, with the WIFI divided into 5Ghz and 2.4Ghz, both of them with WPA2 and WPA3 Mixed, but I had to change the 2.4Ghz to only WPA2-PSK (AES), when you change the encryption make sure to change the password because otherwise it wont update the encryption change. After this I can keep my phone connected to the 5Ghz and print and scan with the app. In Windows-11 I didn't use the Canon software, only the default Window-11 printing, For scanning I downloaded the windows Scan Software. I hope this help , if it does let me know.

View solution in original post

shadowsports · ‎07-01-2024

@ctk98,

I've replied in your topic since this one has already been solved.

Canon PIXMA MG3620 not connecting - Canon Community

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PIXMA MG3620 Unable to connect to home Wi-Fi