PIXMA MG3620 Unable to connect to home Wi-Fi

[Flancridd16]

I'm at my Whits end with my new mg3620

I really need help. I have looked at so many videos and instruction manuals to connect my new mg3620 printer to my home wifi. I follow the canon installation guidelines. I first tried to connect it through the canon print app. It would search and search, many times making it to the place where I choose my wifi network name, I choose it then it DOESN'T  ask me for my password. It just spins and spins  and then it come up with a heading telling me to wait till my printer is pulled up and it never does. then I start over again/ I turn off the printer/I unplug it and I reboot my router. I then turn on the printer, I press the stop button, then hold the wifi button till the on lamp starts to flash. then I hit the color button once, then the wifi button. it is supposed to be in set up mode.  I find the canon name  on my wifi list I choose it,  Then open the print app. it searches and never finds it I gone over and over this and nothing seems to work, even WPS, HELP ME PLEASE!

[shadowsports]

@ctk98,

I've replied in your topic since this one has already been solved.

Canon PIXMA MG3620 not connecting - Canon Community

[Ron]

Hello Jok,

Sorry to hear you had trouble posting.  Thanks for joining the conversation.
So that the Community can help you better, we need to know some additional information:

• Your computers OS (i.e. Windows or macOS, and which version thereof).
• The OS of your phone or mobile device if it is part of the issue.
• The exact model Canon device on which you need help. 

That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[shadowsports]

Hi Jok,

Please start a new topic as this one is already solved.

Here's a link to start a new thread: 

Start New Topic

Please include the information requested above. We will reply promptly.