PIXMA MG3620 Cannot connect via smartphone...

[JNold5]

Hi! We recently purchased Cannon Pixma 3620. I cannot get me phone to connect. See the screenshots in sequential order...

It would not pick up the printer until I held down the WiFi button, pressed 'Color', and WiFi again...

 I entered my WiFi password...

 and I was so excited as everything thing seemed to be going smoothly. These were the next two prompts...

 

 Sadly the printer never showed up on the list in the next window...

  The '?' icon shows a screen of which I tried all options...

 When I click on 'If Printer Cannot be Found' I received the last message...

  I have literally been trying to connect for almost 2 hours! I am so angry because it shouldn't be this difficult. 😔 What am I doing wrong or what else can I try?! Should I return it and try another model?

[Patrick]

Hi JNold5,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MG3620 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[shadowsports]

Greetings,

Can you provide more details about your "Nold" Network?  

The printer supports 2.4Ghz wireless and WPA2 encryption.  Please ensure your network meets these requirements.  If your network is dual or tri-band and is using the same SSID name for all broadcasts, it might be helpful to give each broadcast a unique name.  The other thing that can help is temporarily disabling the other broadcasts while making a connection to the 2.4Ghz network, then re-enable them.