PIXMA MG3600 Series: Unable to find Wi-Fi

[Wauchop]

I am using a Pixma MG 3600. My son gave me an EERO WiFi system. I find that it is a 5 k system and does not recognize my 2.4 k printer. The EERO folks kindly told me how to temporarily switch their system to 2.4. I did so to no avail, please help

Wauchop

[Danny]

Thanks for joining the conversation, Wauchop!

So that the Community can help you better, we need to know exactly which Canon printer model you're using within the PIXMA MG3600 series.  The model number should appear on the front of the printer at the lower right. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Wauchop]

As far as I can determine my model is a Pixma MG3600 with no other designations

[Patrick]

Hi Wauchop,

Your PIXMA MG3620 will only connect to a 2.4Ghz network.  Also, please make sure that the network is using WPA2, because WPA3 is not supported with your PIXMA MG3620.

Once you have verified that your Wi-Fi is 2.4Ghz and using WPA2, please try the steps on this page to connect your printer to your Wi-Fi:

https://support.usa.canon.com/kb/s/article/ART162607

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[Wauchop]

Sorry so tardy in responding. I gave up on the Canon and replaced with an Hp as they claim all their models are dual band. I was proudly able to install the Hp  by myself not bad for an 82year old. Thank you and the forum for your help.

wauchop