09-29-2022 12:23 PM - last edited on 09-29-2022 12:43 PM by Danny
The scanner on my Pixma MG2522 keeps disappearing. I will download the driver, use it once, then it says no scanner is found.
09-29-2022 12:35 PM
So that the Community can help you better, we will need to know more information.
Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12)?
How do you connect to your printer (USB or WiFi)?
Any other details you'd like to give will help the Community better understand your issue.
If you're in the United States and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.
10-07-2022 10:09 AM
I'm on Windows 11. The MG2522 uses a USB connection (no wifi).
10-07-2022 01:13 PM
Try switching the usb cable to another port on your computer. If you dont have a extra port, try switching to a port you know that works( mouse, keyboard, etc). Once that is done, plug the mouse or keyboard usb into where the scanner was and then try to scan again.
If the issue continues, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.
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