PIXMA G7020 not connecting to macs

[jaf]

We've been able to connect the PIXMA g7020 via LAN to a windows based machine but when we try to connect to our macs, they can't detect the printers. I was able to connect via IP address but then it didn't print. Any suggestions? TIA

[shadowsports]

Greetings,

Can you tell us what version of OSX your "our Macs" are running?

[jaf]

One is running Big Sur MacOS 11.. the other OSX10.15. Thanks

[Patrick]

Hi jaf,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com