PIXMA G620 printer firmware update failed

[roger684]

I am trying to update the firmware on my canon g620 printer. I've done this once before a few months using the control screen panel and everything worked perfectly. This time I keep getting a message "Failed to update". When I click on "OK" it appears to show a red X with a wi-fi icon. This seems to indicate that there is no wi-fi connection, but I am connected because I can print from my computer to the printer.

I've tried using the Canon wi-fi connection assistant and it says "you are connected". This has been going on for two days without success. To make it even more frustrating, the printer keeps trying to update the firmware every ten or fifteen minutes and it keeps saying "Failed to update".The Canon chat utility is useless because they want to charge you money to help you.

I just want to know what I can do to get the firmware update to work like it did the first time I updated the firmware using the same identical method. I also have a Canon G3270 printer that I'm using that is wi-fi connected so I just don't see why the g620 doesn't seem to recognize it's connected to the same computer.

Even after I shut the printer down and turn it back on a few hours later it still keeps trying to update the firmware without success. I can't seem to find a way to stop it from continuously trying to update. What would happen if I just reset everything to default? I need help resolving this issue.

Roger

[davidwdalrymple]

Having same problem with my G620.

[Glen62]

Update to my last post: I powered down and unplugged the printer overnight. Next day I turned off firmware update on the printer and I can finally print on 4x6 photo paper again. No more updates for me!

[ronczap]

I turned off Auto Update from the menu and it stops....

[glasswriter]

I can't live with the G620. Firmware update fails, the **bleep** thing clunks and clanks before every print and often when it's just sitting there, paper size and type settings not supported in Air Print and even in some Canon software. I bought this from Canon and am returning it, whether they give me a refund or not. Ordered Epson ET-8500 eco tank printer as a replacement last night. It's arriving today. Twice the price, but I know it'll have the hardware and software features and capabilities required to efficiently and reliably print. I've seen printouts and they certainly rival those of the G620.

[glasswriter]

ET-8500 arrived and set up. Works perfectly. firmware update happened without a problem. print from smartphone works using fantastic pro-level app and on windows using Epson software and Photoshop. printouts definitely rival those of G620.