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PIXMA G6020 keeps going offline

SandraMS
Apprentice

Hi

My printer keeps going offline.  I have uninstalled and reinstalled the printer, turned on/off modem and printer.  Sometimes it prints and sometimes it says offline and won't print.  Why does it keep doing this?  It is very unreliable when I need to print things.  Any suggestions are greatly appreciated.  Thanks! Sandra

13 REPLIES 13

Greetings  @catonfour,

I've replied to your post.

https://community.usa.canon.com/t5/Printer-Software-Networking/Canon-G6020-printer-keeps-going-offli...

~Rick
Bay Area - CA


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DerrickL
Whiz
Whiz

Most Canon or other printers will not operate on 5ghz, they need 2.4ghz, and when it has lost its connection and if the message for anyone is that the printer cannot connect to the network because of an unsupported frequency, then most likely the router has dropped the 2.4 or something is interfering with it. It has become more obvious to me a computer company owner and network installer for over 25 years now retired, that it would be a good thing for anyone with a home network to not only learn how to install wireless devices, but how to program and maintain their router as well. I also know that if you can wire your devices as opposed to wireless, you are better off! That being said, once you connect any device wired (ethernet) or wireless, especially a printer, to a DHCP network (the default for all home networks) DO NOT turn the device off. You don't turn your router off or your modem do you? Leave your printer on for the same reason. Turn it off and it many times it will lose its up to that moment network address and its connection to your device. 

I appreciate that, but that's asking a lot with all the different routers out there. Also, it still doesn't explain why it lost the connection mid print job. It's not like I shut my computer, or turned it off. My router is also double band 2.5/5.0, so I don't think your explanation is plausible. 

Should you have any further questions, please contact support directly during normal business hours at 1-800-OK-CANON (800-652-2666). 

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