New router, same printer PIXMA MG2920

[shiningfaith]

Printer was working fine with old router/moden, which was replaced. Despite reading instructions and using the Canon IJ Network Tool and entering the new router password, my printer isn't pairing up with the new router/modem. I'm running Windows 10. Can anyone help a gal out?

[Ramona]

Hi shiningfaith,

We can re-enable the network settings on the printer, then reinstall the drivers to get the printer back on the network.  To re-enable the network settings, please follow these steps from the operation panel of the unit:

1. Press and hold the STOP button until the Alarm lamp flashes 18 times.

2. Release the Stop button.

3. Press the COLOR Start button.

Once the setting has been re-enabled, we will want to download the latest drivers and software for the printer from the Canon USA website to reinstall the printer.  Please click here to go to the Drivers and Downloads page for the PIXMA MG2920.  Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" field is correct, and if it is not, please click the drop-down menu to select your operating system. Please note that you may need to scroll up or down in the list to select your operating system.

2. Next, below the red box labeled "RECOMMENDED DOWNLOADS", locate the FULL DRIVER AND SOFTWARE PACKAGE file, then click the SELECT button to the right of the filename. When you do, a dark gray DOWNLOAD button will appear; below that, a checkbox will be shown asking you to agree to the terms of the disclaimer to continue with the download. Please click in that checkbox to agree to the terms. When you do, the dark gray DOWNLOAD button will turn red. Please click on the now red DOWNLOAD button; the file will start downloading. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once you have downloaded the file, please temporarily disable any antivirus or firewall software that is on your computer and then double-click on the file and follow the prompts to reinstall the printer and software on your computer.  The reason we have you temporarily disable the protection software is because sometimes it prevents the printer from being detected and installed successfully.  Once the printer is reinstalled successfully, the protection software can be re-enabled.

Hope this helps!  If you still experience difficulty, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance.  A Canon technical support representative will be happy to help.  There is no charge for this call.