New printer won’t connect to app

[ClownX6]

Hey so I’ve followed the install new printer steps when I got new internet and it won’t connect. Tried WiFi and direct but neither option will connect to the app. IOS. Went down the rabbit hole looking for the next steps. WiFi is a 2.4/5g. Seen a couple threads that say the printer only works with 2.4 really hoping there’s a work around. 
thanx in advance. 

[Tiffany]

Welcome to the forum!

So that the Community can help you better, let us know what model printer you are using? How are you connecting? Is there an exact error message? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

[shadowsports]

Greetings,

Many dual and tri-band routers come pre-configured with all of their broadcasts using the same SSID or network name.  This is to "improve" user experience, and allow for what they claim as seamless roaming. 

The router performs "Bandwidth Steering" whereby it determines which band or broadcast a device requesting network connectivity associates to.  2.4, 5G, 6G, 7 etc.  Most consumer router's are not as "smart" as the manufacturer wants you to believe.  This means a device may not be associated with the best broadcast. 

Its easy to fix.  log into your router and give each broadcast a unique name.   Example.

lewishome is 2.4

The others are 6G, I was just lazy when I named them.  😀

My printer is connected to the 2.4 broadcast.