New computer can't find PIXMA MX490

[JackieJames]

Hello,

My printer is connected to my personal wifi and my old computer and phone can find and print on it. However, my new computer cannot; whenever I try to set it up, it cannot find it on the wireless connection. My computer doesn't have an ethernet port so I cannot try a wired connection. Since it cannot find the printer, the setup wizard proceed far enough to download the necessary drivers and software.

Anyone have any suggestions on what to do?

[Danny]

Hi, JackieJames!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

[JackieJames]

My printer is a Canon MX490.

My old computer can always connect wirelessly to my printer but sometimes my phone can't find it. I set my old computer up using the cd-rom that came with the MX490, but my new computer doesn't have a disc drive. I tried downloading the drivers and software from the canon website but it won't complete the installation if it can't connect to the printer.

[Patrick]

Hi JackieJames,

Please follow these steps:

1. Make sure that your PIXMA MX490 is turned on.

2. Load a sheet of A4 or Letter-sized plain paper.

3. Press the SETUP button on your PIXMA MX490. The Setup menu screen is displayed.

4. Use the LEFT or RIGHT button to select Device settings, then press the OK button.

5. Use the LEFT or RIGHT button to select LAN settings, then press the OK button.

6. Use the LEFT or RIGHT button to select Print LAN details, then press the OK button.

The network settings page will print.

What is the signal strength that is listed on the page that printed?

Please take note of the IPv4 address.

On your computer, please hold down the Windows key on your keyboard and press the letter R.

In the Run window, please type CMD and click OK.

In the Command Prompt window, please type PING and the IPv4 address of your PIXMA MX490. For example, if the IPv4 address listed on the page was 192.168.1.14, please type

PING 192.168.1.14

and press the Enter/Return key on your keyboard.

Does the request return a reply or does the connection time out?

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

[effnorwood · Accepted solution]

The issue is this. Your new computer very likely has much more advanced wireless capabilities than the printer. The printer only supports b/g and n, but really only g. To make this work, go to the advanced properties of your wireless NIC and set it to wireless g mode only. Then find the printer again and it will show up. My adapter has the below options. I set it to 02 - 11 g and the printer was found. No need to do any of the other settings of diable IPv6, DRS etc. Just match your adapter to the printer. Wirelss g -> wireless g. Once installed, set it back to the way it was. For me in this case 12 and all works as expected.

[AS7K]

Dude you are a lifesaver. This was it for me. Thank you!!

[hjjugovic]

I am having the same problem.  My Canon iX6800 works with my older Dell but not with my new computer.  I tried this fix, but it seems like I don't have an option for "g":

Am I looking at the right setting?  

Thanks so much,

Heidi

[effnorwood]

Yes but. Your wi-fi adapter is so advanced that it doesn't support g. Get a newer printer, do it wired or get a cheap usb g adapter are your options. I would recommend a newer printer. Other options are more hassle.

[effnorwood]

Note also that it works with your older Dell that does support g. 

[hjjugovic]

Yeah, my final solution was to leave the old computer on in my guest room, set up a remote desktop from it to my new computer, and remote in when I need to print.  which is janky as all get out but works.  At least I know to stop trying to troubleshoot getting it to work from the new computer....