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New computer can't find PIXMA MX490

JackieJames
Apprentice

Hello,

 

My printer is connected to my personal wifi and my old computer and phone can find and print on it. However, my new computer cannot; whenever I try to set it up, it cannot find it on the wireless connection. My computer doesn't have an ethernet port so I cannot try a wired connection. Since it cannot find the printer, the setup wizard proceed far enough to download the necessary drivers and software.

 

Anyone have any suggestions on what to do?

10 REPLIES 10

Yeah, my final solution was to leave the old computer on in my guest room, set up a remote desktop from it to my new computer, and remote in when I need to print.  which is janky as all get out but works.  At least I know to stop trying to troubleshoot getting it to work from the new computer....

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