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Network Scanning with MX922 ?

West_Freeman
Contributor

I am have trouble with network scanning with my MX922.  

 

I have Canon IJ Scan Utiliity 1.1.1 on my Mac with Mac OS 10.10.1 

 

I always get an error message when trying to do a scan over the network. Here it is:

Cannot communicate with scanner for these reasons:

 - Scanner is turned off.

 - USB cable is disconnected.

 

Please check and try again.

Scanner driver will be closed.

2.156.0

 

Does the printer not scan over the network?  I am trying to take my computer out of the the print / scan lop.  It also seams as though I have to unplug the usb and replug the usb every time the computer restarts - ODD.  

14 REPLIES 14

You must be joking, right. Canon has terrible customer service. Most of the technicians don't have a solution to your problem. Then they blame everything except their Canon product for the issue. The technicians have been coached to take zero responsibility for a product that cannot perform the simplest of tasks. Fax machines, printers, and scanners are supposed to fax, print, and scan. 

gnstorm01
Apprentice
This forum is not to answer ANY question. It is meant to placate us the users that we will get help from somewhere. I have the mx922 wireless scan problem too butt no help or answer in over 6 months.

Hi gnstorm01!

 

Thanks for posting in the Canon Forum! The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

 

Thanks!

I've been having similar issues, scanning from the printer, IJ utility, etc. Turns out Kaspersky was blocking it. Pause protection and it seems to work ok.

 

Having said that the IJ utiltiy gives a whole new meaning to dire UI design, open it up, what you supposed to do, randomly click buttons, wait for something to happen - for a company specialising in this stuff some UI investment would be a good idea!

gnstorm01
Apprentice
 
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