My new MG5622 will not scan from my computer wirelessly or through USB. I have windows 10

[Shermy29]

I just purchased a MG5622 printer and I can not get it to scan. I have printed wirelessly and through USB but not able to scan from either. I have windows 10 and I bought this printer to replace my cannon PIXMA MP470 because the drivers for that printer are not supported by windows 10.

[Michael]

Hello.

Please try the following:

1. From the Start menu, click Settings, Devices, Printers & Scanners.
2. Towards the bottom of the Printers & Scanners area, turn off Let Windows manage my default printer.
3. Once this has been done, reinstall the drivers again.

Once reinstalled, open the IJ Scan Utility program and try scanning to test the unit.

You may also have to delete any extra icons of the printer in the Printers & Scanners menu.

This didn't answer your question or issue? Find more help at Contact Us.