My computer can't find the printer on the network (PIXMA MG5420 with Windows 7)

[kkbrewer]

I'm trying to install the PIXMA MG5420 on my Windows 7 and I keep getting this message that says my computer can't detect the printer on the network. I have a router set up. I checked the signal strength of the printer (86%) and the connection (active). I don't have a USB cable for the printer because it didn't come with one and should be wireless. I would really like to get my printer installed. Please help!

[chinperera]

have  you tried this?

https://support.apple.com/en-au/HT203343

[MikeGebert]

Basically yes, it doesn't show up in that window even though the printer itself says it has joined the network.

[MikeGebert]

Well, good news, on the 4th or 5th restart of everything, it suddenly showed up on the network and seems fine now.

The main thing I did as suggested in this thread: I made sure Bonjour was on on the printer (and it showed up on the network as Bonjour). 

Hope this helps the next person.

[MikeGebert]

The rejoicing was too soon. Yeah, I managed to print a couple of test pages, but when I came home tonight and tried to print from a laptop (that I had already printed from), it didn't work. I can print from my desktop but no longer from my laptops. Awesome, I had a printer that could do that years ago, all it took was a USB cable.

Back to Micro Center tomorrow. I have no use for a printer that only prints test pages, once in a blue moon. I can't believe I went from a Canon that was a breeze to set up to print wireless to this one that has been such a pain.

[E2nO]

Would someone from Cana service team mind to put down the "manual" installation steps?

So far I had only been lucky in downloading the driver ... but it will not install as it cannot find the printer.

But it is on the network: Bonjour enabled,Wireless Active and connected to the same SSID [I have a printout from the printer that shows me the connection information].

Actually I can print from another computer on that very same printer - I had the full SW package installed some few years ago and I recall that the install was anything but easy at that time, but I cannot recall the solution.

Thank you,

Enno.

[PeterMountain]

Thank you sir. After several hours your message got me there.

[PommySally]

Hi 

Did you ever get this resolved. 

Been through the whole system with Canon and still not recognising my printer. Am using Windows 10.

[MikeGebert]

I finally resolved it by returning the Canon and getting an HP.

Disappointing in that I had had two Canons before it which worked well and made good photo prints, but this one was a hapless mess.

[AngeloT]

I have a similar problem with my new printer PIXMA MX530. when i'm trying to connect my printer to my router can't cannect. It keeps saying try again. I follow the steps, "press WEP botton on your ruter for about 5sec and then press OK on your printer" but nothing's happening. what should I do? Is there any other way? 

Thanks

[andyswarbs]

Twice I have fixed this recurring problem on my home network by changing the name of my wifi router and reconnecting all my devices.  No re-installation required.