06-01-2016 09:20 AM
Hi,
This printer has been in the office for over 2 years and yesterday the printer was not printing. Notice said -check connection. I have other wireless devices and they are working fine. I removed the device from the computer to see if reinstalling it would work. When I try to add a new printer ( My pro-10 ) - My other printer comes up but not this one. Not sure what to do. Any suggestions?
Thanks,
Mel
06-01-2016 04:16 PM - edited 06-01-2016 04:17 PM
You don't want to use the WS version of the printer driver. Use the Canon IJ Network Tool and install the Canon driver.
http://community.usa.canon.com/t5/Printer-Multifunction-Support/What-is-quot-WS-quot/td-p/83136
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