Hi:
I had my MB2020 printer running off an HP laptop with no problems. I now have a new Dell Latitude 5440. I was able to print but couldn't scan from the printer to my Dell. I've uninstalled the MB2020 printer but now I can't run the printer/scanner install. I get an error "FAILED TO ACQUIRE INFORMATION ON THE DRIVER AND SOFTWARE. CHECK THE NETWORK CONNECTION AND TRY AGAIN."
My printer has internet connection. I tried running the install with and without a VPN connection. I worked with my company IT help. They said there isn't a firewall issue. They said the problem is the program is unable to get a connection to Canon.
The driver download I'm using is titled, "win-mb2000-1_1-ucd"
Can anyone help me?
