MacBook Air doesn't find our Canon PIXMA TS9550

[dorineruter]

Hi, 

I can't connect our new Canon printer to my Macbook (nor my Iphone). It doesn't pick up the printer. Alle devices are on the correct wifi. From another laptop (not Apple..) the printer is accesible, so there is something in the connection between Mac and this printer.

My Macbook has MacOS Catalina. My phone has iOS 14.1 (still to be updated to 14.2)

What could be a solution? Thanks in advcance for your assistance.

[Tiffany]

Welcome to The Canon Forums!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA

[jrhoffman75]

See if this helps.

https://ugp01.c-ij.com/ij/webmanual/WebGS/WGS/wgs_start.html?lng=en&type=setup&area=eu_grp&mdl=TS955...