10-29-2013 04:14 PM
I tried uninstalling the Canon software; downloading new drivers; and my computer still does not recognize the printer. I have no problem connecting the printer to my wireless router. Can now only print with a cable......I have been able to use an alternate HP wireless printers with no problem. What is wrong with the Canon installation software?
I have Windows 7 and using an HP pavilion laptop.
11-07-2013 05:03 PM
Hi LindaC,
Because of the many factors involved in wireless printer, I recommend contacting us for more extensive troubleshooting. The interactive nature of phone or email support will allow us to help you resolve this issue quickly.
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