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MX922 on OS 10.11.4 with Canon IJ Scan Utility installed - not working over wireless

beaven12
Apprentice

I have a few canon multifuntions and have never had a problem scanning over wireless - my new MX922 on OX 10.11.4 is not scanning over wireless - when I open the utility and click on any of the icons, a black box with small white corners appears and then the software fails.  Please let me know if anyone knows a fix.

1 ACCEPTED SOLUTION

Michael
Product Expert
Product Expert

Hello.

 

Try downloading the latest CUPS Printer Driver, ICA Driver and Scanner Driver from our website to see if this will help.  If the printer is used on a network, the IJ Network Tool should be reinstalled.  

 

Visit the following link:

 

MX922 series Drivers & Downloads

 

If you experience any difficulties, find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

2 REPLIES 2

Michael
Product Expert
Product Expert

Hello.

 

Try downloading the latest CUPS Printer Driver, ICA Driver and Scanner Driver from our website to see if this will help.  If the printer is used on a network, the IJ Network Tool should be reinstalled.  

 

Visit the following link:

 

MX922 series Drivers & Downloads

 

If you experience any difficulties, find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Wonderful! Thank you Michael!!
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