MX922 loses wireless connection

[guymartin2]

I have modified my original message after talking to Linksys (Router) support and Canon support.

My OS on my computer is Vista 64-bit.  My Router is Cisco Linksys E4200.  I have one desktop computer, the printer, 2 iphones and 1 iPad.  Seems to lose connection when printer goes into sleep mode.  Rebooting the printer (OR rebooting the router) reestablishes the connection temporarily , usually  for 6-9 minutes, it has stayed connect longer, but it always goes offline.  I currently have the computer connected with a USB cable, but would like to use it wireless.  To print from the iPad or iPhones you have to reboot the router or printer, then print.  I have been told by Canon that it is a router setting, and I have just spoken to Linksys support today and they say it is the printer going to sleep that causes the loss of connection so the solution is not to change the router settings.  Seems to me, there should be some way to turn off the 'sleep mode' feature on the printer (Canon support says there is no option to turn it off).  That would solve the problem.  Does anyone have a slotuion, apparently neither Canon or Linksys do.  Thanks, Guy   

[Michael]

Hello guymartin2.

Additional troubleshooting will have to be done to narrow down the cause of your issue.  Please contact our support group using the link below for additional assistance.

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

[spiderman916]

I have exact the same problem, even if I give to the printer a static IP, after a while, the printer status goes from active to inactive, then only a OFF ON can bring the printer a life again. Looks like I have to dump this new printer and use my MX340 again which works wonderful, just no airprint, thats why I bought the MX922 😞

[spiderman916]

My Router is a Motorola, but the router has nothing to do with this Canon Printer **bleep**.

[crg]

I found this same problem to be a result of my changing something (in my case, rearranging my office completely) in the wireless connection.  I reloaded the Canon software CD and selected re-set up (or something like that) from the menu.

Doing so seems to have fixed the issue for me.

[Skeleton567]

Don't give up too quickly.  This may not be specific to your printer.  I bought a new HP multifunction in October and it did the same thing.  I could not recover it on the wireless network without powering it down and actually removing the power cord from the wall.  Then it would come back until the next 'sleep' cycle.  This was a documented HP issue and they were ignoring it.  Printer went back and I bought a Canon MX922 which has worked for severl hundred pages of scanning, but now fails to scan a multipage 2-sided document to a .pdf file.  Fails with Support Code 2804.  Three different Canon techs worked several hours with me today, all very polite, courteous, knowledgable but we could not identify the issue - yet.  Best we can determine is it may be some new scanning security in the financial docs I'm scanning. 

[josepena64]

I had the same problem. I had to change the wireless router channel to 6. Unpluged the power to the printer. When the printer powered up, it started to print VIA the wireless connection. I hope this works. It worked for me.

[pmlucas]

Wireless printing ceased function  (printer unavailable) suddenly for no apparent reason after many months  of good functionality. No changes were made to the network. Now, all attempts to restore function have failed. I have spent several hours following all steps in a variety of articles. The printer is connected to the network but is unusable from any device. There is no reason this should be so complicated or difficult. I will avoid Canon printers in the future.

[Danny]

Hi, pmlucas!

So that the Community can help you better, we will need to know exactly which operating systems are running on your devices. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[arcane]

I have this same problem. After a longish period without printing (a day or so), the printer goes offline and the only way to find it is to turn it off and then back on.

I find that my Windows 8.1 Lenovo laptop and my Android phone cannot find the printer until I have cycled the power on the printer.

Any help would be appreciated. Thanks.

Ryan Kane