MX870 Printer Not Responding From One Laptop but Responding From Another

[MTM]

I recently installed a new wireless modem (provided by my local cable company).

I am able to print from my work laptop with no issues. It is a Dell that runs on Windows 7.

Last night, I was able to scan and print from my personal laptop, but I could not this morning, as I kept getting a "Printer Not Responding" message. I uninstalled and reinstalled new drivers from the Canon website, and I still keep getting the "Printer Not Responding" error. My personal laptop is a Toshiba Satellite C855D, and the OS is Windows 8. 

[MTM]

I rebooted the router, the laptop and the printer. I can scan from the personal laptop, but the "Printer Not Responding" message still exists when I try to print.

[MTM]

A Windows 8.1 update automatically updated the laptop. After the update, the printer works! 

[MTM]

FALSE ALARM. The printer is doing the same thing now; it will not print. I am getting the same error message as before. Bummer

[bryanL]

Try deleting the printer from the computer, then download the drivers again. We had a similar problem with a MG6250, 2 computers were able to print, one wasn't after a power loss. Tried system restore, but didn't help, tho it looked like a computer fault. All 3 on wireless.

[MTM]

I tried this too, and no luck. I just did it again. I deleted the printer and loaded new drivers; I turned the printer off, then back on. Oh well

[Ramona]

Hi MTM,

Did you try downloading the drivers for the printer from the Canon USA website again after the Windows 8.1 update occurred?

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