MX492 prints test page and from iPhone but not from laptop

[Tiffany]

Hi Kdcsmith,

Welcome to the Canon Forum! So that the Community can help you better, we will need to know which Computer Operating System you're using. (Windows XP/Vista/7/8 or Mac 10.x) 

Any other details you'd like to give will only help the Community better understand your issue!

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[kdcsmith]

I am running a Windows 10 Toshiba satellite model #C-55-C5241.

Thanks,

Ken

[Michael]

Hello.

Check to make sure that the laptop is connected to the same Wi-Fi network as the iPhone and the printer.  Avoid using any VPN's or separate networks when attempting to use the printer wirelessly.

If you continue to have difficulties with this issue, find more help at Contact Us.

[kdcsmith]

Ok thanks, Michael. I will recheck my settings.

[kdcsmith]

The settings are correct.  I wonder if I start using Google Chrome as my browser instead of Edge so that I can utilize the Google Cloud Printer might make a difference?

[Michael]

Hello.

If you continue to have difficulties, additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[kdcsmith]

I got the printer to print when I use the Google Chrome broswer.