Showing results for 
Search instead for 
Did you mean: 

MX472 won't connect to laptop


After upgrading to Windows 10 I couldn't figure how to scan with my MX472 printer/scanner. My laptop was still connected wirelessly to the printer and could still print. I decided to download new drivers to see if I could get the laptop scan function back. I lost the connection to my printer with my laptop after running setup and trying to connect wirelessly to the printer. Setup says it cannot find any network printers. I tried redetecting for the printer but it still can't find it. The printer is successfully connected to my wireless network and my laptop is connected to the same network. I have tried turning off Windows firewall and my antivirus program but it still doesn't work. I downloaded the MX470 series Full Driver & Software Package (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vista/Vista64/XP) and it does not work. I also tried the MX470 series MP Drivers Ver. 1.00 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vista/Vista64/XP) and it does not work either. I remember having this problem a long time ago and it was resolved by doing the setup with the installation CD that came with the printer but I don't have that anymore. Please advise.



Hi randayho,


It is recommended that you contact live technical support for assistance by calling 1-866-261-9362, Monday - Friday from 10:00 a.m. - 10:00 p.m. ET (excluding holidays).  Real-time feedback during a live technical support call would be very beneficial in this case.  There is NO charge for this call.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.