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MX472 won't connect to laptop

randayho
Apprentice

After upgrading to Windows 10 I couldn't figure how to scan with my MX472 printer/scanner. My laptop was still connected wirelessly to the printer and could still print. I decided to download new drivers to see if I could get the laptop scan function back. I lost the connection to my printer with my laptop after running setup and trying to connect wirelessly to the printer. Setup says it cannot find any network printers. I tried redetecting for the printer but it still can't find it. The printer is successfully connected to my wireless network and my laptop is connected to the same network. I have tried turning off Windows firewall and my antivirus program but it still doesn't work. I downloaded the MX470 series Full Driver & Software Package (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vista/Vista64/XP) and it does not work. I also tried the MX470 series MP Drivers Ver. 1.00 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vista/Vista64/XP) and it does not work either. I remember having this problem a long time ago and it was resolved by doing the setup with the installation CD that came with the printer but I don't have that anymore. Please advise.

1 REPLY 1

Ramona
Authority

Hi randayho,

 

It is recommended that you contact live technical support for assistance by calling 1-866-261-9362, Monday - Friday from 10:00 a.m. - 10:00 p.m. ET (excluding holidays).  Real-time feedback during a live technical support call would be very beneficial in this case.  There is NO charge for this call.

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