MG3620 Scanner not working, no scanner or camera is selected error

[rb3]

I have a PIXMA Canon MG3600 printer. I have a mac computer, using Sequoia 15.3.1. I've used the printer with this mac plenty of times and today it stopped working, both the printer and scanner. I fixed the printer by redownloading the software, but it still won't scan anything. Whenever I click the scan button (like I did before) it says no scanner or camera is selected. I have also tried using the Canon IJ Scan Utility Lite, and it just searches for scanners for awhile and eventually pops up with an error message. Same with Canon IJ Scan Utility2. How do I get it to work?

[jrhoffman75]

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@jeff_elbel wrote:

If there are suggestions under this thread, I have not seen them. I have moved my question to a new thread, thinking this thread would be overlooked due to its original date. I have followed all of the installation instructions, which is why I posted to this forum.

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I was referring to the list of steps/items that the macOS listed.

[jeff_elbel]

Best wishes to all visiting this Discussions and Help forum, and best of success in solving your Canon-related issues.