Showing results for 
Search instead for 
Did you mean: 

MG3520 Google Cloud Print and Firmware Problems


I purchased the MG3520 printer a few months ago because it was advertised as working with Google Cloud Print.  I finally got around to trying to set it up on my Chromebook a week ago.  I went to the printer's Remote UI and registered with Google Cloud Print.  Everything seemed to work fine, however, the printer was always in an "offline" status on Google and I was not able to actual print via Google Cloud Print.  Searching around the internet I found a possible solution in upgrading the firmware.  So, back at the printer's Remote UI page I clicked "Install Update" and the print's firmware was updated from 1.041 to 1.101.  Still though Google Cloud Print would only register the printer as "offline" .  I then attempted to retry the Google Cloud Print registration process by first clicking "Delete from Google Cloud Print" but a message appeared stating "Not Registered With Google Cloud Print".  Not thinking this was a problem, I tried going through the Registration process but was met with a "Fail to Register with Google Cloud Print" after the "Authentication" page.  Trying to check the Firmware status it says 1.101 but clicking "Install Update" it says "Failed to Update. Check the Printer".  Checking a bunch of different settings I found that printer still works in the through the "Remote UI > Utilities" the "Print the Head Alignment Value" actually prints. 


My questions are: What did Firmware 1.101 do that now Google Cloud Print won't even register?  Why does the communication to the printer for Firmware updates now seem broke, preventing any future updates?


Thank You,




Product Expert
Product Expert



Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.



Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM