imageCLASS MF654Cdw unable to connect to my Win 11 pc

[RND]

I am unable to get my Color Image Class MF654Cdw to connect to my Win 11 pc. I am trying to use a USB connection. I got the printer installed on the pc but it is offline. I am unable to get it online. It is set as default, everything has been restarted several times, use offline is unchecked, it has been reinstalled. What can I do to use my printer?

[shadowsports]

Greetings,

I'd like to assist you with your printer.  

A USB connection is great for a single computer, but if you have a wired or wireless network available, using it will offer more versatility as it will allow any device connecting to the same network the ability to print.  

I'm happy to provide instructions for either method. Let me know what you prefer. 

Since your initial installation attempt has failed. It's best that you start over.  

If you will use USB, please disconnect the cable from your computer now.

Please remove the printer from the Settings applet.  If you installed any software, please remove any drivers or utilities from the Programs and Features applet.  **Important, Restart your system. 

Please visit the support portal for your printer below and navigate to the downloads for Windows 11. 

Canon Support for Color imageCLASS MF654Cdw | Canon U.S.A., Inc. https://share.google/hO2uTAVg5ID5ncSFb

You need two drivers in order to install the printer under Windows 11 OS.

[Windows 64bit] MF656Cdw/ MF654Cdw/ MF653Cdw/ MF652Cw MFDrivers (Generic Plus UFR II / Generic FAX / ScanGear)

[Windows 32bit & 64bit] MF Scan Utility Ver.1.21.0.2

If you are going to use a wired ethernet or wireless connection, you'll need to connect the printer to the network before software installation.  

If you plan to use USB, do not connect the device until prompted to do so.

When ready, run the first installer following the prompts.  It will prompt you to connect the printer if you decide to use USB.  Once the print driver is installed, you will run the MF Scan Utility.

At that point, printing and scanning should be functioning.  Please note you cannot use both connections at the same time, so pick one and use that connection type. 

It's important that you remove the device and software then restart your system before attempting installation again.  

If you have questions or need additional assistance, please let us know 🙂

[RND]

Thanks for the reply. I only have a Win11 laptop, no network, which is why I need to use USB. I have no other way to use the printer. I have uninstalled and reinstalled the printer several times. I have removed everything I could related to canon. I've power cycled the printer, restarted the pc several times. I will follow your instructions and do it again. I'll let you know.

[RND]

One other thing the only way I have been able to do "ad device" is manually by ip address.

[shadowsports]

If you don't have a network available, there is no IP address.  😉

[RND]

Now I can't install drivers. I keep getting this about Scan Gear. It was uninstalled.

[RND]

Maybe that would explain the offline. Using the ip of the printer is the only it would install.

[shadowsports]

Hi,

Your image is low resolution, I'm not able to enlarge or read it.  Please post a larger image of the error or provide the text.  

You are using USB for the connection type.  You said there is no network.  You aren't connecting the printer to Ethernet or Wireless, therefore there is no network IP address.  The printer would need to be connected to a network for it to get an IP.  So yes, you would not be able to specify or connect to a fictitious address that does not exist.  

[RND]

Don't you get a little plus sign when you put your curser on the pict.?

[RND]

USB is the only way I can go if I can figure how to do that. The only thing Canon instructions tell you to do is plug in the cable. That does not work. Now if I can't install drivers, it's useless. I have removed every trace of that ScanGear I could find.