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MAC won't find my MX922 printer.

millertb
Apprentice

iMac running OS 12.1 won't recognize my MX922 printer on my LAN.  Printer is working fine when used with iPhone, iPad and MacBook.  Tried to "add a printer", but the iMac doesn't see it.  Can anyone help?

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

If you have not done so, please try reinstalling the printer driver and then try to add the printer back in the printers and scanners menu. To download the driver, please click the link below:

mcpd-mac-mx920-16_40_1_0-ea21_3.dmg 

If this issue persists and you are able to print from the other devices still then there may be a security or firewall issue blocking communication to the printer from that one device. For this I would recommend reaching out to Apple support and let them know you can  print with the iPhone, iPad and MacBook. That will show the issue is narrowed down to the computer and not the printer and they will be able to troubleshoot from there. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

 

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