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Issues connecting TS9521c printer to a new router.

NorthAl
Apprentice

I've used this printer for a few years. I'm switching my ISP and have a new router. When I go into wireless setup the printer sees the new router. When I select it I'm not asked for the router password. It just tries to connect which obviously fails. How do I get prompted for the password?

2 REPLIES 2

1812susan
Apprentice

I am having the same problem.  I moved and am trying to connect my printer to my new internet provider.  I can not get the router to recognize my printer.  Have you found a solution?

NorthAl
Apprentice

Not really. I got someone from Canon on the phone to find which printers would connect to a 5G network. I discussed the root problem with the printer not allowing me to enter the router password. He said it was a security issue. I changed the router to WPA2 only instead of WPA2/WPA3. That allowed me to connect and print. However the next day my connection kept dropping frequently so I changed back to WPA2/WPA3. 

We really don't print that much so I may look into just using a USB cable.

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