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Installing Pixma Printer MG3620, Cannot Connect to Router Error

mikenash90
Apprentice

Trying to install my printer, in the installation process it picks up my wifi from printer, but i get an error saying that printer cannot connect to router, and i can see my printer on the network

1 REPLY 1

Tiffany
Moderator
Moderator

Welcome to the forum!

So that the Community can help you better, we will need to know which operating system is running on your computer (i.e. Windows or macOS and which version). How are you connecting?  Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE
Thank you!

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