Thanks. I already went through the methods recommended in the online manual (easy, direct, other) and none of them worked. The printer did correctly identify my router and asked for the password, but in each method, once I entered the correct password, it indicated it was trying to connect but then failed. I talked with a computer expert who is a friend who told me that the printer may be flawed and to return it to the store to exchange it for another one, which is what I plan to do.
